Refund Policy

ChurchAIContent offers a 7-day refund window on paid subscription charges.

If you are not satisfied with your purchase, you may request a refund within 7 calendar days from the date the subscription charge was processed.

If your request is approved within this 7-day period, we may issue a full refund of the applicable subscription charge to the original payment method.

For example: if your subscription is charged on August 1, you should submit your refund request no later than August 8.

Refund requests submitted after the 7-day refund period are generally not eligible for a standard refund, except in certain situations described below.

To request a refund, contact ChurchAIContent Support at support@churchaicontent.com. Please provide enough information for us to locate and review the charge, such as:

• The email address associated with your ChurchAIContent account
• Your name or church name
• The subscription plan involved
• The approximate date of the charge
• A brief explanation of why you are requesting the refund

For your security, do not send your full credit card number or other sensitive payment information by email. ChurchAIContent may request additional information if needed to verify the account or transaction.

A subscription charge may generally qualify for a refund when:

• The refund request is submitted within 7 days of the charge
• The charge is associated with your ChurchAIContent account
• The request can reasonably be verified
• The payment has not already been refunded
• The transaction is not subject to abuse, fraud, or misuse

ChurchAIContent reserves the right to review refund requests before approving them.

After the 7-day refund period has passed, subscription payments are generally considered non-refundable. However, ChurchAIContent may review certain exceptional circumstances on a case-by-case basis. Examples may include:

• Verified duplicate charges
• Billing errors caused by ChurchAIContent or its payment systems
• An incorrect subscription charge
• A technical issue that prevented reasonable access to a paid service for a significant period
• Other unusual circumstances that ChurchAIContent determines justify a refund

Approval outside the standard 7-day refund period is discretionary unless a refund is otherwise required by applicable law.

If you believe you were charged more than once for the same subscription or billing period, contact Support as soon as possible. We will review the transaction history.

If we confirm that a duplicate charge occurred, we will work to correct the billing issue and refund the verified duplicate charge where appropriate. Duplicate-charge corrections are not limited by the normal 7-day satisfaction refund policy when the charge was clearly made in error.

If you believe you were charged:

• The wrong amount
• For the wrong plan
• More than once
• After a cancellation should have taken effect
• Due to another billing-system error

please contact Support. We will investigate the billing history and account status. Verified billing errors will be corrected as appropriate.

If you accidentally purchase a ChurchAIContent subscription or select the wrong plan, contact Support promptly. Accidental purchase requests submitted within the 7-day refund window may qualify for a full refund.

If you purchased the wrong plan but want to continue using ChurchAIContent, we may be able to help you switch to the appropriate plan instead of canceling your account entirely. Any price differences or subscription changes will be handled according to the billing system and applicable subscription terms.

You may cancel your ChurchAIContent subscription at any time through the Billing area of your account, where available. Cancellation stops the subscription from automatically renewing at the end of the current paid billing period.

Unless otherwise stated:

• Cancellation does not automatically create a refund
• Your paid access generally continues through the end of the billing period you already paid for
• Your subscription will not renew after the cancellation becomes effective

If you cancel shortly after a charge and want a refund, you must still request the refund separately within the 7-day refund window.

Canceling a subscription and requesting a refund are two different actions.

• Canceling stops future recurring charges.
• Requesting a refund asks ChurchAIContent to return a payment that has already been processed.

Canceling your subscription does not automatically refund the most recent charge.

If you want both cancellation and a refund, you should:

1. Cancel the subscription to prevent future renewal.
2. Submit a refund request within the applicable 7-day refund window.

ChurchAIContent does not generally provide automatic prorated refunds for unused portions of a monthly billing period. For example, if you cancel halfway through a monthly subscription period, you generally retain access through the remainder of the period rather than receiving an automatic refund for the unused days.

This does not prevent you from requesting a refund if the charge is still within the 7-day refund window or if another eligible billing issue applies.

If ChurchAIContent allows you to upgrade or downgrade your subscription plan, billing adjustments may be handled automatically by our payment provider. Depending on the timing of the plan change, the billing system may:

• Apply a credit
• Charge a prorated difference
• Schedule the new plan for the next billing period
• Apply another billing adjustment

Any refund request related to a plan change will be reviewed under this Refund Policy.

ChurchAIContent may provide a limited Free Trial. The Free Trial does not require a refund because no subscription payment is charged for the trial itself.

If you later purchase a paid plan, the standard 7-day refund window applies to the paid subscription charge. The Free Trial may have separate usage limitations and feature restrictions.

Certain users may receive private testing or beta access from ChurchAIContent. Private tester or beta access is not a publicly sold subscription and may not involve a payment.

Because no subscription payment is collected for free beta access, there is generally nothing to refund. If a beta user separately purchases a paid subscription, the normal refund rules for that paid subscription apply.

If you purchase a subscription using a promotional discount, coupon, or special offer, any approved refund will generally be based on the amount you actually paid rather than the normal undiscounted price.

Promotional credits themselves are generally not redeemable for cash unless required by law or specifically stated otherwise.

Approved refunds will generally be returned to the original payment method used for the purchase. We generally cannot send a refund to:

• A different credit or debit card
• A different bank account
• Another person's payment method
• A separate payment service

If the original payment method is no longer available, the payment processor or financial institution may determine how the refund is handled.

Once ChurchAIContent approves and submits a refund, the payment is processed through our payment provider. ChurchAIContent does not control how quickly your bank, card issuer, or financial institution posts the refunded funds to your account. The refund may appear as:

• A separate refund transaction
• A reversal of the original charge
• A pending adjustment

Processing times can vary depending on the payment provider and your financial institution. If ChurchAIContent confirms that a refund has been submitted but you do not see it after a reasonable period, contact your bank or card issuer and then contact ChurchAIContent Support if additional assistance is needed.

If you have a billing problem, we encourage you to contact ChurchAIContent Support before opening a chargeback or payment dispute with your bank. We will make a reasonable effort to investigate legitimate billing concerns.

If you file a chargeback or dispute, ChurchAIContent may provide relevant account, subscription, usage, and transaction information to the payment processor or financial institution as necessary to respond to the dispute. Submitting a chargeback does not guarantee that the bank or payment provider will decide the dispute in your favor.

ChurchAIContent may deny a refund request where there is reasonable evidence of fraud, abuse, or misuse. Examples may include:

• Repeatedly purchasing and refunding subscriptions to avoid payment
• Creating multiple accounts to repeatedly obtain promotional or trial access
• Using a substantial amount of paid service and repeatedly requesting refunds in bad faith
• Providing false information in connection with a refund request
• Attempting to manipulate or bypass subscription limitations

Nothing in this section limits rights you may have under applicable consumer-protection law.

Deleting your ChurchAIContent account does not automatically guarantee a refund. If you delete your account after a paid charge and want a refund, you should contact Support within the 7-day refund period before or promptly after deleting the account.

Account deletion may also cancel an active subscription depending on the implementation of the account deletion process. You remain responsible for confirming that future subscription renewal has been canceled.

ChurchAIContent is an online software service, and occasional maintenance, interruptions, third-party outages, or technical problems may occur. A temporary interruption does not automatically qualify every subscription for a refund.

However, if a significant technical problem materially prevents you from accessing paid features for an extended period, contact Support. ChurchAIContent may review the circumstances and determine whether a refund, account credit, subscription adjustment, or other reasonable resolution is appropriate.

ChurchAIContent uses artificial intelligence to assist with generating church and ministry content. AI-generated output can vary and may contain inaccuracies, incomplete information, or content that requires editing.

A refund is not automatically available solely because an AI-generated result requires revision or does not exactly match a user's preferred wording or style. Users are responsible for reviewing generated content before publishing or using it.

However, if you are dissatisfied with ChurchAIContent as a service and your request is made within the 7-day refund window, you may still request a refund under the standard policy.

ChurchAIContent relies on third-party providers for portions of the Service, including services such as payment processing, hosting, authentication, email delivery, and artificial intelligence. A problem involving a third-party provider does not automatically create a refund obligation.

However, ChurchAIContent will review legitimate billing or access issues and may provide an appropriate resolution where warranted.

Where taxes or similar charges apply, the amount refunded may depend on how those amounts are handled by the payment provider and applicable law. Some third-party transaction or financial institution fees may not be recoverable by ChurchAIContent.

We will process approved refunds according to the transaction information available through our payment provider.

Nothing in this Refund Policy is intended to limit refund, cancellation, or consumer-protection rights that cannot legally be waived. If applicable law gives you rights that are more favorable than this policy, those legal rights will apply.

ChurchAIContent may update this Refund Policy from time to time. When changes are made, the updated policy will be posted on the ChurchAIContent website and the "Last updated" date will be revised. Changes generally apply prospectively and do not eliminate rights that already apply to an eligible transaction.

For refund requests or billing questions, contact ChurchAIContent Support at support@churchaicontent.com.

When contacting us, include the email address associated with your account and enough information for us to identify the relevant subscription or transaction. Do not send your full card number, password, or other highly sensitive information by email.

The main ChurchAIContent refund terms are:

• You may request a full refund within 7 days of a paid subscription charge
• After 7 days, payments are generally non-refundable except for verified billing problems or approved exceptional circumstances
• Canceling prevents future renewal but does not automatically refund an existing charge
• No automatic prorated refunds are generally provided for unused portions of a billing period
• Verified duplicate charges and billing errors will be investigated and corrected as appropriate
• Approved refunds are returned through the original payment method
• Refund timing after approval depends partly on the payment processor and your financial institution
• Contact support@churchaicontent.com for assistance

This Refund Policy applies alongside our Terms of Service and Privacy Policy.